2016 - Another Fantastic Year For Lettings!

We have been very busy in 2016 maintaining our high standards of customer service in both sales and lettings. Recently our hard work has paid off, in November 2016 we became the 2016 Winners of Epsom & Ewell Business Excellence Awards and now our lettings team have another well-deserved award to add to their trophies:


The figures are in from Rightmove and we are number 1 in 2016.

No 1 for New Instructions

No1 for Lets Agreed

No1 for Available Stock

No1 for taking on the most properties and letting the most.


Well done Team!



Get to know the team 





Hi I’m Cheryl, Lettings Director, and co-founder of The Personal Agent Lettings & Management. I am responsible for overseeing all aspects of lettings and management for the business, and work closely with relocation agencies to support them in their property searches for their clients. You will find me at the Banstead branch. I have over 11 years’ experience solely in lettings and property management, and on top of my wider business role I also oversee the smooth running of the Epsom and Banstead branches, dedicating quality time to both the branch manager and her team in order to help grow the business. I helped to start the company back in 2010 and through hard work and our dedication to fantastic customer service, the company has been successfully expanding ever since.





Hi, I’m Ria, Branch Manager at The Personal Agent Lettings & Management. It is my job to ensure that our lettings office runs efficiently and according to all company and legal standards, managing the everyday customer care that we offer. I started my career in the lettings industry back in 2011 and have worked across a variety of roles – including administration, property management, block management, negotiating, valuing and overall branch management – to get to where I am today. I have been working at The Personal Agent Lettings & Management since January 2015, and I have to say that it is unlike any other company I have worked for before. I actually look forward to each and every day I’m in work (even Saturdays).





Hi, I have been proudly working for The Personal Agent Lettings & Management in Epsom since November 2013. I’m a Senior Lettings Negotiator and my main tasks involve supporting potential tenants throughout their time with us, from accompanying them on viewings to finding them their dream rental property, and progressing their offer to the day that they move in. I work closely with landlords to offer accurate, realistic rental valuations, market their properties and stay in contact to ensure they are kept appraised of progress. I have worked in the industry since mid-2013 and have always found that meeting new clients and interacting with them on a day-to-day basis is thoroughly enjoyable. The most rewarding part of the job for me is informing new tenants that their offers have been accepted and seeing them move into a property that suits them perfectly.





My name is Lily, and I am the Property Manager at the Epsom branch of The Personal Agent Lettings & Management. My role is to liaise daily with landlords, tenants and contractors to ensure that all our managed properties run as smoothly as possible throughout their tenancies. I started my career in property management in 2012 and moved to The Personal Agent in March 2015. I enjoy a challenge and this job does not disappoint on that front, as every day offers a new opportunity to prove how different and dedicated The Personal Agent is to customer satisfaction.





Hi my name is Kerrie Tyson, I am the lettings co-ordinator at The Personal Agent. I have a very varied role supporting the lettings team with pre and post tenancy administration, liaising with tenants, landlords and contractors to make sure all properties are ready to move into. I also support the Property Manager with her work and enjoy looking after the portfolio making sure all new and existing landlords receive fantastic customer service. I started my business administration career in 2012 and everyday working with The Personal Agent Lettings & Management I am putting to great use everything I have learnt, as well as learning and keeping up to date with legal requirements and new legislations.





Published in: New Year, New Home



Register with us

Buying Position